Terms & Conditions

Kernel Parcel provides package forwarding services from Indonesia to international destinations. Our services include:

• Providing a personal Indonesian shipping address
• Receiving packages at our warehouse in Jakarta
• Package consolidation and repackaging services
• International shipping and forwarding
• Package tracking and notification services
• Assisted shopping services (optional)

To use our services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your account credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized account access

The following items are strictly prohibited and will not be shipped:

Note: This list is not exhaustive. Items prohibited by Indonesian law, destination country laws, or courier policies will not be shipped. Kernel Parcel reserves the right to refuse any shipment at our discretion.

• All prices are quoted in Indonesian Rupiah (IDR) unless otherwise stated
• Shipping fees are calculated based on actual weight or volumetric weight, whichever is greater
• Additional fees may apply for special services (repackaging, photo documentation, etc.)
• Payment must be completed before shipment processing
• We accept payment via bank transfer, e-wallet, and other approved methods
• Prices are subject to change without prior notice
• All fees are non-refundable once shipment is processed

• Free storage is provided for up to 30 days from package arrival at our warehouse
• Storage fees will apply after the free storage period
• Packages not claimed within 90 days may be disposed of or donated
• Package consolidation services are available to combine multiple items
• We will notify you when packages arrive at our warehouse
• You are responsible for requesting shipment within the storage period

• Kernel Parcel is not liable for damages caused by improper packaging by the original sender
• We are not responsible for delays caused by customs, natural disasters, or courier issues
• Insurance is available for declared value (not all couriers support insurance)
• Claims must be filed within 7 days of delivery or last tracking update
• Maximum liability is limited to the declared value or actual value, whichever is lower
• We are not liable for confiscation by customs or government authorities
• Fragile items must be declared and may require additional packaging fees

• Customers are responsible for all customs duties, taxes, and fees in the destination country
• Declared values must be accurate and truthful
• We are not responsible for customs delays or confiscation
• Customers must comply with all import regulations of the destination country
• Kernel Parcel may assist with customs documentation but is not responsible for clearance
• Refused or returned shipments due to customs issues are the customer's responsibility

• Delivery times are estimates and not guaranteed
• Tracking information will be provided once shipment is dispatched
• Customers must provide accurate and complete delivery addresses
• We are not responsible for failed deliveries due to incorrect addresses
• Signature may be required upon delivery depending on courier policy
• Unclaimed packages may be returned to sender at customer's expense

As a user of Kernel Parcel services, you agree to:

• Provide accurate product descriptions and values
• Comply with all applicable laws and regulations
• Not ship prohibited or restricted items
• Respond promptly to communications from Kernel Parcel
• Inspect packages upon delivery and report damages immediately
• Use the service only for lawful purposes
• Not abuse or misuse our services

We collect and process personal information in accordance with our Privacy Policy. By using our services, you consent to:

• Collection of personal and shipping information
• Use of data for service provision and improvement
• Sharing information with courier partners for delivery purposes
• Storage of package photos and documentation
• Communication via email, SMS, or other channels regarding your shipments

• Cancellations must be requested before shipment is processed
• Refunds are subject to a processing fee
• No refunds once shipment has been dispatched
• Service fees are non-refundable
• Refund processing may take 7-14 business days
• Partial refunds may be issued for valid service complaints

All content on the Kernel Parcel website, including text, graphics, logos, images, and software, is the property of Kernel Parcel and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify our content without permission
• Use our branding or logos without authorization
• Scrape or collect data from our platform
• Reverse engineer or decompile our software

We reserve the right to suspend or terminate your account if:

• You violate these Terms and Conditions
• You ship prohibited items
• You provide false or misleading information
• You engage in fraudulent activities
• You abuse or misuse our services
• You fail to pay outstanding fees

Upon termination, you must arrange for shipment or collection of any stored packages within 14 days.

To the maximum extent permitted by law, Kernel Parcel shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Delays caused by third parties or circumstances beyond our control
• Damage to items not properly packaged or declared
• Actions or omissions of courier partners
• Customs seizure or confiscation

Maximum Liability: Our total liability for any claim shall not exceed the fees paid for the specific shipment in question.

• Any disputes should first be addressed through our customer support
• We will make reasonable efforts to resolve complaints amicably
• If resolution cannot be reached, disputes shall be governed by Indonesian law
• Legal proceedings shall be conducted in Jakarta, Indonesia
• Both parties agree to attempt mediation before litigation

Kernel Parcel reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

We recommend reviewing these terms periodically to stay informed of any updates.