No hidden fees, no surprises. Understand all costs associated with our services.
We shop on your behalf from Indonesian online stores
| Fee Type | Amount | Description |
|---|---|---|
| Service Fee | IDR 50,000 + 4% | Base fee + 4% of items total price |
| Shipping Cost | Varies | Based on available shipping options |
| Additional Fee | Varies | Insurance, ecommerce service fee, etc. |
| Tax Amount | If applicable | May be provided by seller/platform |
Example: For items worth IDR 1,000,000, total service fee = IDR 50,000 + (4% × IDR 1,000,000) = IDR 90,000
Consolidate multiple packages into one to save on shipping
Based on chargeable weight
Calculated as the greater of:
| Service | Fee |
|---|---|
| Extra Safety Packaging (Bubble Wrap) | Varies by size |
| Other special requests | Varies |
Forward your packages from Indonesia to worldwide destinations
Based on chargeable weight
Calculated as the greater of:
| Fee Type | Amount | Notes |
|---|---|---|
| Shipping Cost | Varies | Based on chosen shipping option |
| Extra Safety Packaging | Varies | Bubble wrap and other protection |
| Tax/Duties | If applicable | May apply based on destination country |
Add funds to your Kernel Wallet for easy transactions
Base fee plus percentage of deposit amount
When you deposit funds to your Kernel Wallet, a fee is charged to cover payment processing costs.
Example Calculation:
Deposit Amount: IDR 1,000,000
Fee: IDR 20,000 + (2% × IDR 1,000,000) = IDR 40,000
Total you receive: IDR 960,000
Funds deposited to your wallet can be used for all Kernel Parcel services including Shop for Me, Combined Packages, and Package Forwarding.
Withdraw your funds using various payment methods
Withdrawal fees vary depending on the payment method you choose. Each method has different processing costs and delivery times.
| Withdrawal Method | Transaction Fee | Processing Time |
|---|---|---|
| Bank Transfer | IDR 50,000 + 4% | 1-2 business days |
| E-Wallet (GoPay, OVO, Dana) | IDR 10,000 + 4% | Within 1 business day |
| Other Methods | Varies | Varies by provider |
Note: Transaction fees are automatically deducted from your withdrawal amount. Minimum and maximum withdrawal limits may apply depending on the chosen method.
Chargeable weight is the greater of actual weight or volumetric weight. Volumetric weight = (Length × Width × Height in cm) ÷ 5000. This ensures fair pricing for both heavy and large lightweight packages.
Service fees are generally non-refundable as they cover the cost of processing your order. However, if we are unable to fulfill your request due to our error, fees will be refunded to your Kernel Wallet.
Yes, minimum withdrawal amounts vary by payment method. Typically, bank transfers have a minimum of IDR 200,000, while e-wallets may have different minimums depending on the provider.
Combine multiple packages into one shipment to reduce per-package fees. Also consider standard shipping options instead of express, and remove unnecessary packaging before forwarding.
We accept bank transfers (via TransferWise/Remitly/Revolut/others), e-wallets (GoPay, OVO, Dana), and Kernel Wallet balance for all services.
Get your free Indonesian address and start shipping with transparent, competitive rates.
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